Our Policy Bit

We at interwebDEFENCE want to keep things very simple with regards to our service offerings. So lets begin.

WHAT WE OFFER

Cybercrime is growing out there, and we want to do our bit to help small and medium sized businesses stay safe in this fast changing online world. Many businesses are only just starting to realise how vulnerable they are or worse still to find out when it is too late, and then they don’t know where to turn to if they get hacked.

We have kept our standards high and our prices low so that it’s accessible to the thousands of small businesses that need a website but may not have a “techie” in their team.

Currently we have 3 services:

  1. Find+Fix Rapid Response @ £200.00. ONE OFF FEE.
  2. Protect+Monitor @ £35.00 per month. MONTHLY RECURRING.
  3. Buy both services together and SAVE : Find+Fix with Protect+Monitor @ £500.
    This consists of an initial £200.00 to cover the Find+Fix, followed by 12 months @ a reduced £30.00 per month, for the first year, SAVING YOU £70. After 12 months, the ongoing Protect+Monitor will revert to £35 per month, but hey, you’ve managed to grab a bargain when you needed it most.

Note: Service 1 & 3 will include future Find+Fix if your site ever gets hacked again.

HOW TO BUY

All our services are purchased through our website www.interwebDEFENCE.com.

As you are probably a bit nervous about security right now, you will be glad to know that you can do business with us through our site securely because our site is secured by using an “SSL”  (Secure Socket Layer) that encrypts all of your information and data. You can see this by looking at the browser address bar at the top of your internet browser screen.  A little padlock and https: in green, lets you know the site you are looking at is safe and you are good to go.

Green Padlock

When you select the type of service you want from us, our system will ask you if you want to use PayPal or Stripe. The choice is yours, we will leave that bit up to you.

If you have any questions about the payment process, you can email us on [email protected]

Moving on ….

WHAT HAPPENS NEXT

We offer a very professional service and hope this is reflected in what we achieve for you, be it looking after your website or rescuing it from hackers.

Once we get your payment, work will begin immediately. Find+Fix is a priority service as we do understand the urgency of getting you website up and running again.

We will have already asked you for your web address during the payment process, so we can get going on diagnosing any problems straight away.

We will contact you directly to ask for any WordPress admin logins and/or web hosting account access that may be needed so we can get behind the scenes to do deeper investigations, repairs and adding security protection to your site.

We commit to you that we will always backup your website before any work is carried out, so that all your hard work to date is not lost during any repairs. If there is a case that you have already lost data as a result of any hacking or website suspension, then we will contact you and/or your hosting provider to find out if there are previous back ups that can be resurrected safely.

If we find that we can’t provide the service as expected, whether it be for technical reasons or other hardware or hosting issues outside of our control, we will contact you as soon as possible to discuss the best options and next steps.

WHAT IF YOU ARE NOT SO HAPPY WITH US?

The sad bit. If for what ever reason you are not happy with our service, then as a first step please email us at [email protected]

We hope that our service and honest endeavours will mean you would never have reason to shout at us, but if you do want to let off some steam, we would rather you let us know so we can do something about it.

If you are still not happy, and you want to cancel the service, it is easy to do.  Just login to your account a press CANCEL next to the service you subscribe to, and you are free to go.  We will miss you ….. “So long and thanks for all the fish”.

WHAT IF YOU ARE HAPPY WITH US?

If you are happy with us, we would love it if you could spread the word!

Share us on Facebook, Twitter, Linkedin or leave us some feedback. You could be doing others a favour at the same time as helping us!

WHAT IF YOU ARE NOT SURE ABOUT ANYTHING ?

If you have any questions about any of our services, you can email us on [email protected]